This policy explains what information Vallex collects when you use this site, why we collect it, and what we do with it. It’s written in plain language, in line with the Australian Privacy Act 1988.
What we collect
When you contact us, we collect the information you give us — name, email address, phone number if you provide it, and the content of your message. Our hosting provider also logs basic technical information about visits (browser, approximate location, pages viewed) for security and analytics.
Why we collect it
We use the information you give us to respond to your enquiry and, where relevant, to manage a commission or trade account. If you opt in, we may use your email to send occasional studio updates. You can opt out at any time.
Who we share it with
No one, except where we are required by Australian law. We don’t sell, rent or trade your information.
Where it's stored
We store enquiries in email and CRM systems hosted in Australia, or in services that meet equivalent privacy standards. We keep records only as long as we need them to do the work.
Access and deletion
You can ask us for a copy of the information we hold about you, or ask us to delete it, by emailing info@vallex.com.au. We’ll respond within a reasonable timeframe.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page.